SARDIÑA CUSTOMER CARE

EXCHANGE WINDOW

SARDIÑA Diamonds & Gold accepts eligible exchanges when the customer contacts us within seven calendar days after carrier-confirmed delivery, in-store purchase or customer pickup.

After exchange authorization is issued, the merchandise must be returned according to SARDIÑA’s instructions. Merchandise sent without authorization, adequate tracking or insurance may be refused.

ELIGIBLE CONDITION

To qualify, merchandise must be unworn, unused, unaltered, undamaged and in its original condition. All original tags, jewelry boxes, certificates, grading reports, documentation, accessories and promotional items must accompany the merchandise.

Merchandise showing scratches, wear, odors, residue, damage, resizing, missing stones, removed tags, altered security seals or other signs of use does not qualify for a change-of-mind exchange.

EXCHANGE VALUE

Approved change-of-mind purchases may be exchanged for merchandise of equal or greater value. The customer is responsible for any price difference.

SARDIÑA does not provide cash or credit-card refunds for change-of-mind purchases.

If the replacement item is unavailable, SARDIÑA may offer another eligible selection or store credit at its discretion, subject to applicable law.

FINAL-SALE AND NONEXCHANGEABLE MERCHANDISE

The following are final sale and are not eligible for a change-of-mind exchange:

• Custom-designed jewelry

• Engraved merchandise

• Resized, altered or personalized merchandise

• Merchandise specially ordered or manufactured for the customer that is not part of SARDIÑA’s regular advertised assortment

• Merchandise marked “Final Sale”

• Pierced earrings or body jewelry after a tamper-evident hygiene seal has been removed

Loose diamonds or gemstones are not eligible for a change-of-mind exchange after a grading report, identification document, security seal or protective packaging has been altered, detached or replaced.

Final-sale status does not eliminate any remedy that cannot legally be excluded when merchandise arrives incorrect, damaged, defective or materially different from its description.

RETURN SHIPPING AND INSPECTION

For change-of-mind exchanges, the customer is responsible for insured and trackable return shipping. SARDIÑA is not responsible for merchandise lost, stolen or damaged during a customer-arranged return shipment.

SARDIÑA will provide or reimburse reasonable return shipping when an incorrect item was sent or merchandise arrived damaged or defective.

Every returned item is inspected and verified before an exchange is approved.

HOW TO REQUEST AN EXCHANGE

Contact SARDIÑA Diamonds & Gold at info@sardinadiamonds.com or 850-824-0521.

Include the purchaser’s name, order number or receipt information, photographs of the merchandise and the requested exchange.

Do not ship merchandise until return instructions have been provided.

LIMITED WARRANTY

SARDIÑA Diamonds & Gold warrants that eligible new jewelry purchased directly from SARDIÑA will be free from covered manufacturing defects in materials or workmanship for one year beginning on the original purchase or delivery date.

This limited warranty applies to the original purchaser and is not transferable. Proof of purchase is required.

WHAT IS COVERED

This warranty covers verified manufacturing defects that existed when the merchandise was delivered, including:

• Defective clasps

• Improperly assembled components

• Faulty solder joints

• Stones that were improperly secured during manufacturing

Coverage is determined after inspection by SARDIÑA Diamonds & Gold, the manufacturer or an authorized jewelry professional.

WHAT IS NOT COVERED

This warranty does not cover:

• Normal wear and tear

• Scratches, dents, bending, stretching, kinking, discoloration or finish wear

• Damage caused by impact, pressure, snagging, misuse, neglect, improper storage or improper cleaning

• Damage caused by chemicals, cosmetics, chlorine, saltwater, cleaning products or excessive heat

• Accidental loss or theft

• Lost center stones

• Unexplained stone loss

• Damage caused by worn, bent or damaged prongs

• Damage caused by unauthorized repair, sizing or alteration

• Natural characteristics and variations in diamonds, gemstones and pearls

Chains, bracelets, earrings, prongs, settings and clasps are subject to wear. Customers should use the complimentary inspection benefit regularly and discontinue wearing an item if looseness, snagging, bending or damage is noticed.

WARRANTY REMEDY

When a covered manufacturing defect is confirmed, SARDIÑA Diamonds & Gold will, at its option:

• Repair the item or component

• Replace it with the same or a reasonably comparable item

• Provide another remedy required by applicable law

Replacement merchandise may vary slightly when the original item, stone or component is unavailable.

The warranty does not provide compensation for sentimental value, loss of use or incidental or consequential damages to the extent such limitations are permitted by law.

SUBMITTING A WARRANTY CLAIM

Contact SARDIÑA and provide:

• The purchaser’s name

• Order number or receipt

• Photographs of the merchandise

• A description of the concern

Do not mail merchandise until insured shipping or local drop-off instructions have been provided.

If a covered defect is confirmed, SARDIÑA will cover reasonable inspection, repair or replacement and approved shipping expenses.

If the concern is not covered, the customer may be responsible for inspection, shipping and optional repair charges. No chargeable repair will be performed without customer approval.

MANUFACTURER COVERAGE AND LEGAL RIGHTS

When a manufacturer provides separate coverage, SARDIÑA may assist the customer in obtaining service under that manufacturer’s warranty. Manufacturer terms, registration requirements and exclusions may differ from this SARDIÑA warranty.

This limited warranty gives the purchaser specific legal rights. The purchaser may have additional rights that vary by state. Nothing in this warranty limits rights that cannot legally be limited.

WHO RECEIVES THE BENEFIT

The original purchaser of eligible jewelry purchased directly from SARDIÑA Diamonds & Gold receives complimentary visual inspections and basic professional cleaning for as long as the purchaser owns the jewelry and SARDIÑA offers the service.

Proof of purchase may be required. The benefit is nontransferable.

WHAT THE COMPLIMENTARY SERVICE INCLUDES

• A visual inspection of accessible clasps, prongs, settings, links, solder joints and visible stone security

• A basic cleaning method selected by SARDIÑA according to the item’s materials and condition

• A verbal or written recommendation when maintenance or repair appears advisable

WHAT IS NOT INCLUDED

The complimentary service does not include:

• Repairs

• Stone tightening

• Prong rebuilding

• Soldering

• Resizing

• Engraving

• Polishing or refinishing

• Rhodium plating

• Replacement parts

• Replacement stones

• Restoration

• Appraisal or grading

• Shipping

• Insurance

These services may be quoted separately when available.

SAFE-CLEANING LIMITATIONS

Some gemstones, pearls, finishes, assembled components, antique pieces, damaged items and treated stones cannot safely receive ultrasonic, steam, chemical or other cleaning methods.

SARDIÑA may select a gentler method, provide inspection only or decline cleaning until recommended repairs are completed.

IMPORTANT CARE NOTICE

An inspection reflects the visible condition of the jewelry at the time it is examined. It is not an appraisal, guarantee against future damage, guarantee against stone loss or substitute for personal jewelry insurance.

The customer remains responsible for appropriate wear, storage, maintenance and insurance.

RECOMMENDED FREQUENCY

SARDIÑA recommends having frequently worn rings, bracelets, necklaces and earrings inspected approximately every six months and promptly after any impact, snag, drop or noticeable change.

Inspection frequency may vary by design, stone and wear pattern.